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Filtering by Tag: coaching

Emotional Intelligence 101

Alan Andersen

I was surrounded by 100 amazing women last Saturday at our 2011 Women's Leadership Summit.  It was a high octane 6 hours and all of our heads were spinning and our fingers twittering with all the new tools we had acquired.

I think the rest of the Seattle leadership world must have been jealous as I have received great feedback and questions. I thought it would be helpful to share some basic definitions to catch everyone up on what we mean by Emotional Intelligence.

What exactly is Emotional Intelligence?  There are many definitions out there and because it is a fairly new discovery I think we are still settling on the best one.

I like simplicity so for me…emotional intelligence is the ability to label, understand and manage your own emotions first and then to perceive emotions and empathize with others.

Robert Cooper, author of Executive EQ, defined it this way, “emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity.”

Best Selling author of the top selling book, Emotional Intelligence, Daniel Goleman, labels the five emotional competencies:
1. Self Awareness: The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others.
2. Self Regulation: The ability to control or redirect disruptive impulses and moods and the propensity to suspend judgment and think before acting.
3. Motivation: A passion to work for reasons that go beyond money or status and a propensity to pursue goals with energy and persistence.
4. Empathy: The ability to understand the emotional make up of other people.
5. Social Skills: A proficiency in managing relationships and building networks.

By mastering each of these pillars, we are essentially managing and shaping our emotions in a way that will improve our ability to make decisions, increase influence, and lead effectively.
It's like taking your emotional temperature.  Putting it another way, I use the visual of 3 glasses of water.  While keeping one crystal clear, adding a few drops of red food coloring to the second glass making it cloudy and then dumping half the bottle in the third to show a definite change of color to red.

Knowing when are you escalating from clear to cloudy before you escalate to red in self-awareness.  Once in red, you are now in a stormy emotional state and your thinking brain shuts down. When we get to “red” our body feel threatened and kicks into the fight, flight or freeze state hi-jacking our logical, rational brain.

Dr. Leslie Parrott, Co-Founder of Real Relationships, absolutely nailed this first pillar, Self-Awareness.  Using her vast knowledge of counseling, therapy, leadership training, and relationship coaching she gave us a road map to follow to increase our ability to know and understand our personal self better.

My favorite tool was the way Dr. Parrott applied the Johari Window to our self-discovery experience – awesome.  She also drilled down and gave amazing insight into the make-up of our emotional brain.  I loved her analogy of wishing we had an “emotional storm predictor”  YES – I wish I had a barometer warning me that today I would be taken hostage by my emotions so be warned – prepare.  NOPE – those darn emotions hit us out of no where so we need to be prepared.

More to come next week on the other pillars of EQ and I welcome your questions, thoughts, and ideas.  What is EQ to you?

Your Coach,

This article previously appeared on True Life Coaching

Stress: Is it Silently Destroying You?

Alan Andersen

Stress costs your organization money. Gone unchecked, stress can be a silent killer that leads to disengagement, strife and apathy. Not to mention the stress in your own life!

Has your drive, focus and vision unknowingly crossed the line to “stressed out?” Hint: You are usually the last to know. Are you self aware enough to know the stress levels of those on the team you lead or even your own family?  Could it be stress is at the root of you not achieving your desired results?

Before you tune me out, stress can be positive and a healthy dose makes stress a necessary part of getting stuff done. However, I find in fast growth companies; it is the person who is in control, aka team leader, who is often the one blessed with the “positive stress.” It makes sense, as it supports their “driven” way of life and feeds the adrenaline machine. Sadly, these same leaders are frequently “unaware” of the unhealthy levels of stress percolating in their department, their organization and frankly their own stress level when it crosses the line into an unsustainable lifestyle.

We are excited to partner with Target Training International and introduce our new Workplace Stress™ assessment, a diagnostic tool that examines stress levels impacting individuals, departments and organizations. 

Here are 5 Questions you can ask yourself to lower your stress at work?

  1. What are the circumstances that make your deadlines seem unrealistic?
  2. Who could help you better understand the key performance indicators in your role?
  3. What questions could you ask to better understand the direction of the organization?
  4. What specific issues are causing you to be concerned in the workplace?
  5. What are the conflicts that cause you frustration at work?

Perhaps you have done over the line of busy and are not plain stress.

As I passionately shared in my book Clarity in the chapter “Busy vs. Intentional”  I hate it when people say Shandel, you are so busy.” Defensively I respond, I am not busy, I am intentional. Well, I gotta keep it real folks, I am both right now and my stress may be positive and good, but I am on high alert. How about you?

Your Coach,