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The Practice of Personal Accountability – Part 2

Alan Andersen

Last time we discussed the Value of Personal Accountability. Now we will focus on the Practice of Personal Accountability.

“Personal Accountability is not hard… but it is impossible unless you know where to start.”

So where do we start? Start by looking in the mirror! Personal Accountability starts with “me”.

Think about it, most people attempt problem solving or troubleshooting by looking at everyone else first. Typically asking what the author of QBQ calls “Incorrect Questions”.

Incorrect Questions look like:

  • “Why” did they do…
  • “When” is that team going to complete…
  • “Who” missed their numbers…

These “Incorrect Questions” seem straightforward enough. However in reality whoever initiates questions like these are functionally isolating themselves from a sustainable solution. In light of this, let’s pull the thread on these types of questions, looking at the intended outcome and see just how these harmful Incorrect Questions look from this new vantage point.

Illuminated Incorrect Questions:

  • I am the victim here, “WHY” did they do …
  • I don’t want to procrastinate, but “When” is that team going to start…
  • I will blame the real culprit “Who” missed their numbers…

Can you see how these types of questions undermine trust and instill a lack of confidence in your people?

Asking “Proactive Questions” is the antidote to a lack of trust, the accelerant for how to grow relational equity with your people and implement productive action.

Proactive Questions look like:

  • “What” can I do to help…
  • “How” can I best support…

When you and I switch our focus to asking Proactive Questions, we begin eliminating bureaucracy and lead by example.  Regardless if you’re the Leader, Manager or an Entry-level employee. You and I begin to be the change that we want to see in our company. Not to mention over time you will begin to save time, money and eliminate unhealthy stress by helping people to thrive.

The practice of asking Proactive Questions will empower you and your people to stop playing the unnecessarily common blame game. Equipping you to work collaboratively and accomplish more together…remember, it is a practice. You and I must commit to making Proactive Questions a habit.

Is it time to invite Shandel Group to help lay the groundwork for your team or organization to learn the Value and Practice of Personal Accountability? Reach us here.

- Alan Andersen

This article previously appeared at True Life Coaching, a subsidiary of Shandel Group.

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