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Filtering by Tag: leadership management

Your Words Matter! 7 Tips to Better Communication. Clarity #14

Alan Andersen

Have you ever been mismanaged? This is often a question I ask as I kick off each “Building The Extraordinary Team” workshop. Without fail, every person raises his or her hand. If I am working with the leadership team, I follow up that question with, “How many of you have been the one who mismanaged?” Again all hands meekly go up.

Communication is at the root of nearly every management issue.

What is your leadership style?

Most leaders do not know or cannot articulate their personal leadership style. Let me challenge you: Do you know what your leadership style is and successfully navigate within it? Let's just take one small area – words. Are you in tune with your words and how powerful your nonverbal language is to those around you?

Your Words Matter

Jeane J. Kirkpatrick once said, “Words can destroy. What we call each other ultimately becomes what we think of each other, and it matters.”

Now that I have your attention. What can you do to grow in kindness and effectiveness around your words?

The number one thing I can recommend is to know your style first and then the myriad of styles you interact with every day. An immediate action you can take is to take the online Behavior and Motivator assessments. I highly recommend this as a first step in learning what your style is and how you are being perceived by the key people in your life.

Because, a huge part of emotional intelligence and self-awareness is knowing the power of your words. I suggest you start with using your words to encourage and build up those in your sphere of influence. Then add to your words the nonverbal aspects of communication.

Here are a 7 tips to get started:

  1. Know your leadership style. Order the DISC and PIAV assessments via the Next Level Communication Course and the True Life Motivator Course.
  2. Eye contact. Looking people in the eye tells them you are confident and you care about them. 
  3. Listen. Communication is a two way street. Try and listen and ask questions as much as you speak.
  4. Ask meaningful questions. Avoid asking questions that could be answered with a “yes” or “no”.
  5. Write it out first. If you struggle with finding the words write it out first. It will help you organize your thoughts. THEN go talk face to face.
  6. Be an encourager. People love compliments. Give them out freely!
  7. Grow in your self-awareness. Give yourself positive feedback regarding your interactions. Thinking about your last communication – what did you do well?

Who in your life has used their words to motivate and influence you? A mentor? A teacher? Tell me about them.

For more ideas and insights, check out week #14 in Clarity: Focusing on What Matters.

Your Coach for Clarity,

This article originally appeared at True Life Coaching

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Accountability : Love It or Hate It, We All Need it

Alan Andersen

Recently, I partnered with leadership guru Dr. Bret Simmons to coach a non-profit executive team in Reno, Nevada. Working with smart execs we were able to drill down in less than one hour to the core source of the team's barrier to growth. It was a core concept that I've witnessed and lived time and time again – accountability!

My first memory of being accountable is at age 10 in my purple bedroom with my mom as my manager. She sweetly offered to help me clean my room, closet, drawers, everything to make it perfect. Then she said, “Shandel, this is how I want your room to look everyday before you go to school. If it is not, you will be given a verbal warning. Then you will be grounded for ten minutes, then thirty minutes, and it will double every time you forget.”

It was easy to do for the first week because it was manageable. I was successful until midway thru the second week.

Coming home my mom calmly said after the day's debrief that my room wasn't clean and to go pick it up – that was my first verbal warning. Ten days later, I did it again, and again sweetly, she said I was to be in my room for ten minutes. A week later I missed Scooby Doo and thought to myself, “Oh my gosh next time I will be grounded for one hour!”

I had a clean room for the rest of my days in her house!

The habit has stayed with me for life.

To this day I am impressed that my mom had that kind of discipline and focus to hold me accountable like that. I use this example often with managers because I want them to care about their people's success in regard to training with clarity and calmness.

Accountability is a win/win for everyone and it requires honestly caring enough to be courageous and tell the truth.

Love it or hate it, good or bad consequence – what's an impactful lesson you've have had with accountability?

Your Coach,

This article Accountability: Love It or Hate It, We All Need It previously appeared at True Life Coaching

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