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Healthy Leadership Is Information AND Action

Alan Andersen

Imagine, just for a moment, the Kentucky Derby. What comes to mind when you hear that high-stakes race mentioned? Is it the finely trained thoroughbreds? Intense, albeit smaller, Jockey's? Maybe it's the buzz in the air.

Now imagine the starting gate. You look down at the gates and see thoroughbred after thoroughbred. However, in the last gate, you see a pint-sized pony! A pony. Running against thoroughbreds. In the Kentucky Derby of all races. Now let's ask, will a pony finish the race? Most likely, yes. Does it have a shot at winning the race? Absolutely not.

In order to have a shot at "winning the race" you must not only have the opportunity but as well the ability to win. Therein lies the power of the third principle of healthy leadership.

Context

I am especially looking forward to reviewing the third principle of healthy leadership in this article. If you're just joining us, you can start from the beginning here, though not necessary.

Alan, what is so special about the third principle? Aren't all the principles of healthy leadership important?

I'm glad you asked! Yes, all the principles of healthy leadership are important. However, the third principle is particularly helpful for two reasons.

First, this principle is brief and easily understood. I love simple, especially as it relates to effectively learning what Covey would call making "quantum leaps" in improvement. Learning and applying something that will give exponential returns on investment.  Second, it is practical. If something is not realistic then why waste your limited mental energy considering the impractical.

This principle is comprised of two powerful concepts. When these different concepts are paired together they can produce life-altering outcomes. However, when they are separated, there is little ability to accelerate healthy growth. 

Principle Number Three: Healthy Leadership is Information AND Action.

 

To further drive this point home, consider a coin. While there is complete unity in the body of the coin it clearly has two distinct sides. Additionally, it's value is largely recognized by both differing sides. Not to mention the many would-be counterfeits that look similar but are in reality not the real deal.

Practical Application

The third principle is very similar to this coin analogy. Information void of action is functionally useless. Action apart from information is likely detrimental! And yet, the powerful bond between understanding correct information and executing productive action is what separates the good from the great.

Derek Sivers says it best...

"If [more] information was the answer, then we’d all be billionaires with perfect abs." 

Let's consider the importance of gaining accurate information.  Equally let's employ what the late great Zig Ziglar encouraged us to do, namely start being great! It is only when we gather the right intel and take the right steps that we begin to make an impact.

Who is counting on you to pair information and action?

Pulling for you,

Alan Andersen

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Healthy Leadership is Quality Questions

Alan Andersen

As we continue examining what healthy leadership is. Our hope is to equip you with various principles that will empower you to practice healthy leadership.

If you caught our previous article healthy leadership is simple, you may recall the statement that "Hitler was, in fact, a good (effective) leader."  As you can imagine there was some pushback on this idea. While I stand by the point we made I do want to remove one layer of uncertainty.

The disagreement surrounding Hitler's leadership is one of the reasons that we are working to clarify what healthy leadership is in the first place. Leadership can be an elusive concept! By definition "lead", "leader" or "leadership" has no real moral or ethical association. Therein lies our opportunity to define what exactly healthy leadership is.

Principle Number two: Healthy Leadership is Quality Questions

 

In a good article on leadership and management, Dr. Marshall Goldsmith shares 6 skills a leader must have. Especially when managing what is commonly known as "knowledge workers". Knowledge workers are typically people who are employed because of their intellectual ability and may even know more about a focus or discipline than their managers.

Regardless of the type of people you manage, a key component to healthy leadership is asking quality questions. Healthy leaders ask well timed, properly placed and helpful questions. When this happens, leaders can create a culture of collaboration. The art of asking quality questions is imperative for healthy leaders!

Hurdles to Quality Questions

I believe what makes asking quality questions difficult is that it seems our society has devalued questions and in turn we do not exercise the muscle of asking great questions.

That seems like an odd observation, Alan. What leads you to believe that?

Maybe because we do have an increasing number of knowledge workers and some believe that questions project "weakness". Or maybe because questions take time, commitment and relationship. We certainly do not have any spare time!

Practical Application

Regardless of why we need to get better at asking questions, what remains clear is that learning to ask quality questions is a muscle that needs to be exercised regularly.

As leaders or managers, it may feel like the right thing to do is give a directive or share an answer in place of asking a clarifying question. If I'm honest, I have been (and still am at times) guilty of giving an answer instead of asking a question. Let's fight that urge! 

At least until we have thoughtfully asked one or two quality questions. Call to mind what Gary Keller shared in The One Thing

"Why focus on a question when what we really crave is an answer? It’s simple. Answers come from questions, and the quality of any answer is directly determined by the quality of the question."

Practicing the art of asking quality questions will make you, in part, a healthy leader. In turn, you will begin to influence a culture of collaboration!

Pulling for you,

Alan Andersen

 

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What Is Leadership

Alan Andersen

Happy New Year!

There is truly much to be grateful for in this day and age. Including many changes taking place, some of which people never even conceived as possible. Take for instance, Uber and Budweiser's recent feat; they successfully partnered to launch a driverless 18 wheeler that delivers beer!

So with talk surrounding driverless vehicles, the colonization of mars, and many other mind-boggling opportunities, what is of utmost importance to focus on in the new year?

There are a number of important topics. We could look at:

  • Performance
  • Communication
  • Productivity
  • Collaboration
  • Profit
  • Culture

But what is the driving force that makes each of those initiatives truly effective? Healthy Leadership

Why Healthy Leadership

There is much information about leaders, leading, and leadership. In fact, I recently read this quote, “Now more than ever the world needs leaders.” While this sounds good (and may even be true), the pitfall I see time and again is the concept of leadership. What in the world do we mean by leadership and all the more that "we need leaders"?

Come on, Alan. This statement seems pretty clear. 

Maybe, but think about this. I recently heard a convincing argument that Hitler was no mere leader, he was in fact a good (effective) leader. This notion makes my skin crawl! But when you look at the definition of leader (a person who commands a group of people *), Hitler was technically a leader. Albeit through means of deceit, distortion, blatant lies and a long list of other disqualifying flaws that should have earned him a lobotomy. 

Refocusing

We must define our terms. If the statement had read, "Now more than ever the world needs healthy leaders" I would buy-in to the reality. This year we will lay a foundation for what healthy leadership looks like.  

Our idea is simple: we want to engage the mind and equip the person for healthy growth. We will do this, in part, by sharing the principles of healthy leadership so that we can help empower you to action.

 

Principle number one: Healthy Leadership is simple.

 

There is a notion that leadership is complicated. Not so.

The same leadership development book I referenced  about the world needing more leaders also claimed, "Leadership development is a lifelong process, with infinite complexities."

While there is truth behind lifelong development, it really is not complicated. Now, what I am not saying is that leadership is easy.  

As my friend and Retired Navy SEAL Leif Babin says, "Simple does not mean easy." I'll share an abbreviated illustration from Babin's co-authored Extreme Ownership: How U.S. Navy SEALs Lead and Win. (if you have not read yet, I wrote why this is a must read here.)

He shares a story about hero and Navy SEAL Michael Monsoor

On 09/29/2006, a terrorist threw a grenade onto a rooftop where several SEALs and Iraqi soldiers were positioned. Monsoor saw the grenade land and quickly smothered it with his body! He absorbed the explosion and saved fellow soldiers from serious injury or death. He died roughly 30 minutes later from serious wounds caused by the grenade. Monsoor completely sacrificed his life. 

Michael appears to have made a simple decision, in a split second moment at that. He must have already known what he would do if such an occasion arose. We see that he put the good of the mission and men over his own comfort and life. He embodies healthy leadership. 

Now, I don't know about you but this story stirs up significant emotion each time I hear it (and I've heard it a number of times). And while I understand that our days do not typically consist of conflict on this scale, the model of healthy (and servant) leadership is totally applicable to you and me. We see that personal sacrifice for the good of the mission empowers fellow men and women to live on and fight another day.

Practical Application

The main point here is that the concept of healthy leadership is not actually that complex. It can be hard. It can feel unbearable even to the point of falling on the metaphorical sword (or literal "sword", in some cases). However, the simplicity of healthy leadership comes down to this...

  1. Knowing what your true north is
  2. Recognizing the difference between what is right and wrong
  3. Understanding your responsibility (even in circumstances you have not yet experienced)
  4. Practice personal accountability 24/7

We'll discuss these elements in the coming weeks and months. However, what is clear now is that we really need healthy leadership. Healthy leadership in our country, community, businesses and especially homes. Healthy leadership is the cornerstone of sustainable action and continued growth, both personally and professionally.

Will you join us on this journey of uncovering what healthy leadership looks like?

Pulling for you,

Alan Andersen

*Definition from New Oxford American Dictionary

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Why do we Worry about Things that Won't Happen?

Alan Andersen

Fear comes in many forms such as worry, doubt, and anxiety, On the Shandel Group blog, we are addressing fear - Why Do We Worry About Things That Won’t Happen?  By recognizing what we fear, and CHOOSING the path of courage and confidence, we can "Live A Life Without Limits!"

I hope you find joy in this article by Scott Williams! 

Fearlessly Your Coach,

Shandel

Living A Life Without Limits

By Scott Williams


Often times the only limits that we have in our lives are the ones that are self-imposed.  Seriously, the majority of the things that we dream about, we can actually accomplish.  Don’t get me wrong, I’m not such a “pie in the sky” type of person that I believe that I can go play in the NFL.
 
I do believe that the things that I’m passionate and dream about can and will come true with some hard-work. Although I might not be able to play in the NFL, I do believe if I was serious enough about it, I could go be a great sports agent and work with NFL athletes.
 
Stop limiting yourself with small thinking.
 
Stop limiting yourself because of what other people think.
 
Stop limiting yourself because of your past failures.
 
Stop limiting yourself because the mountain seems to high.

 
It’s time to start Living Without Limits, because I guarantee the limits that you’re facing, are self-imposed.  Yesterday was a memory and tomorrow is a dream.  Dream BIG. Think BIGGER.
 
Life is a game… Play It Well.
 
Life is a race… Finish Strong.
 
Life is a battle… Fight Hard.
 
Life is a relationship… Love More.
 
Life is an opportunity… Seize More.
 
Life is a quote… Put An Exclamation Point At The End!
 
Life is what you make it, it’s time to get rid of the insecurities, fears and doubts and start Living Without Limits.

 
Limit Yourself or Live Without Limits… The Choice Is Yours!

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Can you Successfully Fail?

Alan Andersen

Nobody likes to fail. But if we’re honest, we understand that failure is a part of life. There is no success without some amount of failure. Great inventors like Thomas Edison experience a lot of failures on the way to a successful invention. Even the best baseball players strike out much more often than they hit a home run. Anyone pursuing a goal of value will make mistakes and wrong decisions. So the key is to expect failure, to prepare for it, to be ready turn it into a lesson and a stepping stone to success. There is such a thing as a successful failure.

Read on and discover the Traits of a Successful Failure (by John Maxwell).

Your Coach,

Shandel




These are some of the traits of a successful failure:

1. Optimism. Find the benefit in every bad experience.
Thomas Edison redefined the failures in his experiments as “10,000 ways that won’t work.” He expected failure and counted it as one of the costs of finding a way that would work. By finding the benefit in the failure, he was able to keep attempting something great.

Optimism is not limited to a few people as a personality trait. Optimism is a choice. And while it doesn’t guarantee immediate positive results, it does result in higher motivation and stronger character.

2. Responsibility. Change your response to failure by accepting responsibility.
When we fail at something, it’s easy to blame someone or something else. Perhaps the circumstances or the people that we worked with. But failure is a learning opportunity. If I blame someone else, I’m just cheating myself out of that lesson.

Responsibility is more important than reputation. And it tends to lead to reward, which can lead to more responsibility. Your willingness to take responsibility marks you as someone who’s mature and can be trusted to learn from the failure and keep trying.

3. Resilience. Say goodbye to yesterday.
The ability to move on from failure is key to continuing to attempt great things. The mind can only focus on so much, so if we’re still too focused on what we did wrong, we can’t give all of our attention to attempting to do things right.

Here are five behaviors of people who haven’t gotten over past difficulties:

  • Comparison. Either measuring your failures against those of others, or convincing yourself that your circumstances were harder than theirs.
  • Rationalization. Telling yourself and others that you have good reasons for not getting over past hurts and mistakes. Believing that those who encourage you “just don’t understand.”
  • Isolation. Pulling back and keeping yourself separate from others, either to avoid dealing with the issues, or to continue to feel sorry for yourself.
  • Regret. Getting stuck lamenting or trying to fix things that cannot be changed.
  • Bitterness. Feeling like a victim and blaming others for negative outcomes.


4. Initiative. Take action and face your fear.
When we make mistakes and then consider trying again, we all feel some measure of fear. Facing the unknown, we easily come up with a list of things to worry about. But the act of worrying doesn’t help us at all in accomplishing our goals. As Corrie ten Boom said, “Worry does not empty tomorrow of its sorrow. It empties today of its strength.

Just believing that failure can be good isn’t enough to help us succeed. We need to act on that belief and take a step forward again in pursuit of our dream. Only then do we learn from our mistakes and make progress.

A successful failure is a failure that we respond to correctly: by finding the good, taking responsibility, moving on, and taking action. How do you respond to failure? Which of the above characteristics would you benefit from adopting?


 

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The Top 10 Ways to Build Relationships

Alan Andersen

The holiday season is upon us – it’s a natural time to consider our relationships. Around this time, many of us reflect on the past year and evaluate how we are doing in the different areas of our lives. I encourage you to consider how to honor the people in your life and ways you might improve upon what is already going well, or mend a relationship that needs a little attention. If you discover your relationships can use some improvement, we are here to help!

Your Coach,

Shandel


Here are some ideas to get you started:

1. Assign a high priority to relationships.
Let people know they are valued both through verbal affirmation and action.

2. Share feelings.
Communicate warmth, care and concern. Genuine emotions for others leads to reciprocity.

3. Be real.
By being authentic and genuine with others, you offer a level of vulnerability but also enable a degree of closeness.

4. Get interested in other people.
Find out what things they’re interested in and listen. Listening is far too under-rated a tool in showing care.

5. Consider the content and tone of information.
Be careful with criticism. Communicate a positive regard for associates. Encourage and promote personal projects.

6. Affirm positive qualities.
Let people know what you like and admire about them. Provide sincere praise.

7. Have time.
Offer your undivided attention. If relationships are really important, they’re important enough to invest yourself.

8. Be friendly.
Humor, smiles and a happy outlook on life attract people. Preach success, demonstrate positive emotions and showcase optimism.

9. Maintain the contract of the relationship.
Boundaries, confidences, and quiet understandings need to be respected. Loyalty and trust are the foundations of long-term connections.

10. Appreciate the gift.
Forgiveness and gratitude enable the repair of breeches. They express the value of the relationship and permit correction of transgressions.

About the Submitter
This piece was originally submitted by Robert G. Jerus

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Finding a Great Mentor: Ten Things to Look For

Alan Andersen

Often on my blog I talk about how important it is for leaders to mentor and invest in people. It is something I am passionate about, and many times I am the one who is blessed by the amazing people I meet and work with!

Here is an article I ran across on LinkedIn that spoke truth because as leaders, it is important to be THIS kind of mentor!

I like the way Joel Peterson states it - "If you’re lucky enough to find one, whether in real time or in history, pay it forward by becoming one for others."

Your Coach, 

Shandel

Finding a Great Mentor – 10 Things to Look For
By Joel Peterson, Chairman,
JetBlue Airways, Stanford Business School

Every young person needs a mentor. If they don't find one in parents, coaches or teachers, they’ll emulate movie stars, athletes or rock musicians.

As a kid growing up in Michigan, my idol was Al Kaline, the Detroit Tiger’s Hall of Fame right fielder. I was such an avid Al Kaline fan that I only ate New Era-brand potato chips because its manufacturer advertised that they were “on the alkaline side.” That was enough for me.

One night after a Detroit Tigers’ game, I begged my dad to stay so I could get autographs from Tigers players. First, I was spurned by outfielder Rocky Colavito, but my hopes rose again when I spotted first-baseman and slugger Norm Cash coming out of the locker room. Like Colavito, he brushed me off. One after another, the exhausted players rushed past us adoring kids without stopping to say a word.

So when I finally spotted Al Kaline, my 13-year-old heart skipped a beat. Would number 6 ignore me, too? Was he aware I knew all of his stats, his life story, his current batting and fielding averages? A dismissal by Al Kaline would have crushed a kid whose very potato chip preference depended on alkalinity.

He must have known, because he stopped to sign. For an inconsequential young teen, this was a perfect night. And it’s one I’ve never forgotten. The only other Tiger who stopped to give me his autograph that night was Jim Bunning, also a Hall of Fame player – and later a US Senator. To this day, I have these two autographs, along with a special memory of two guys out of three dozen who took a few seconds for an excited kid (and his patient dad) who had waited outside a locker room for an hour before an 80-mile drive home.

This hardly makes them mentors, but it does capture some of the elements of good mentors: They’re accessible. They take time. They lead by example. They communicate. They are respected by others, and they show respect.

For most young people starting a career and seeking a mentor, the right equation includes a version of what I experienced on a muggy night in 1960. Young professionals need someone to pattern themselves after – a trusted adviser, a supporter, a person who can lend experience.

Since finding a great mentor is one of the best ways to enhance your own future, I recommend the following:

  1. Let it happen. Don’t ask someone to be your mentor. The best ones are already taken. They’re buried with requests. So just watch them, take mental notes, follow their examples. And if someone naturally takes a special interest in you, you’ve found gold. Cherish it as a life-changing gift.
  2. Focus on integrity. Choose someone to pattern yourself after who has impeccable integrity. Then watch how they manage challenging situations, tough conversations and setbacks.
  3. Pick someone who shares your values. Values are a person's “default positions” when no one is watching. They’re usually most evident in how we spend our time, our money and our mental energy. They’re hard to change, so pick someone who naturally overlaps with you.
  4. Find a “teacher.” Look for someone who enjoys sharing knowledge and is delighted to impart skills, contacts and expertise – not someone who hoards them as a way to maintain power.
  5. Look for a listener. Many people listen only to gather their own thoughts and to prepare their own reactions. Great mentors tend to be people who listen to understand. They ask follow-up questions and they make sure they’ve understood before they react.
  6. Seek someone with a network. Networks take a lifetime to build. And if you’ve found a mentor who has adopted your career interests as his or her own, you’ll be introduced to a world of contacts it would otherwise take you years to develop. If you’re given the gift of a warm introduction, don’t blow it – respect the gift. (A consultant once told a mentee of mine that he was in a position to take over from me because he now shared my most-valuable investment contacts. If you’re a mentee, fire this type of consultant!)
  7. Find a leader who cares about others. Look for mentors who take joy in the success of others and want them to get ahead. Self-absorbed people never make good mentors (beyond observable narrow skills).
  8. Choose an optimist. They tend to get more done, have deeper relationships and be more reliable when the going gets tough. Plus, optimists tend to be cheerleaders – a key trait in finding the perfect mentor. If you find one of these, it’ll remind you of your mom – the one person in the world who believed in you during your darkest moments.
  9. Don’t be put off by straight talk. Look for someone who’ll give you feedback. If you buy the idea that feedback is the breakfast of champions, your best mentors will be the people who pull you aside and tell you what you need to hear – even when you don’t want to hear it. (I recall a business coach who pulled me aside after what I thought had been a brilliant performance, to say simply “You talked too much.” That was it! And he was right.)
  10. Pick respect over love. Lean toward finding someone to follow whom others admire and respect. Sometimes, these are not the most popular people, but there’s usually a reason for universal admiration and respect. Figure out what it is in your potential mentor and pattern yourself after the quality that generates such respect.

My first business mentor was Trammell Crow, who taught me most of the lessons upon which I’ve relied during my 42 years in business. But you don’t need a formal mentor to serve as your river guide, confidant or advisor. If you don’t find a flesh-and-blood mentor, grab one from history.

From history, I’ve chosen Winston Churchill as my mentor, admiring how fearless he was in a fearsome time, and how he wasn’t shaken when rejected by colleagues. In the end, others turned to him when the chips were down. I’ve aspired to a tiny reflection of this for my own legacy. Needing to overcome reversals in my life, I’ve also chosen Abraham Lincoln as a mentor.

If you’re lucky enough to find one, whether in real time or in history, pay it forward by becoming one for others.

Article Adapted

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4 Steps for Maximizing Your Conference Experience

Alan Andersen

I had the privilege of participating in a leadership conference a couple of weeks ago. Like many conferences, knowledge was shared and new relationships were formed. The focus was centered on Leadership in Life and Business. There were people from 42 states, 56 industries, and 5 foreign countries.  Maybe what is most encouraging about these stats is that this was the first conference (of many, hopefully!) from this particular leadership group.  In light of this, I want to answer a question I periodically get.

Alan, how do you approach, digest and implement learning from conferences or conventions?

I’ll lay the foundation for my process (which will take a bit longer than normal but will be worth the 8-minute read, I promise). Then, in the weeks to come, I'll share our typical shorter posts with actual takeaways from the particular conference that I alluded to so that you can apply those leadership lessons to your personal and professional life.

The Context

First, I am compelled to share how this conference was different. Unlike any other conference that I have participated in there were unreal amounts of human connection and practical application. This specific conference was called Muster and was put on by the consulting firm Echelon Front.

The conference promo video was “gut-wrenchingly” honest. Key-note speakers, Jocko Willink and Leif Babin, literally set expectations for would-be participants by sharing that “this conference is not for everyone”.

Why would they say that?  

1.    You are a participant. There was no such thing as an “attendee”. And while there seemed to be a couple of people sitting back in their seats and checking out or checking social media, they most likely did not get the most out of their experience. Trafficking between email and Facebook while tracking applicable conference sessions is nearly impossible. Stop it.

2.    Each day began at 04:30! You read that right. At 4:30a about two-thirds of the participants met outside the hotel to participate in "hurt so good" Physical Training. While not everyone was physically fit, nearly everyone had a gritty (in a good way) attitude and was willing to do their personal best. And yes, there was puking involved. People were seriously pushing themselves and getting after it.

3.    Conference cost was on the high end. Candidly, I was skeptical of the cost-to-benefit ratio. (Hey, I’m born and raised in the NW, Seattleites are infamous for being skeptical.) But, as usual, you get what you pay for. The downtown San Diego location was primo for the learning process. People had skin in the game from the get-go. The materials were quality. The welcome package was beyond anything I’ve gotten before. Bottom line: The benefit of Muster far EXCEEDED the cost (and my peers agreed).

4.    Concepts and Principles were not theory, but battle-tested! In fact, there is no harder or more difficult battleground than actual war. If life lessons and leadership principles hold up on the battlefield then they sure as hell will prove viable in life and business (when executed properly). I gained an invaluable perspective on leadership that I am unlikely to have gotten anywhere else, which is why I'll share those takeaways in later posts.

Okay, Alan! I get it. You learned a ton at the conference. I still want to know how you approach and digest the material.

Approaching and Digesting Conference Content

Above everything else, you need to be tremendously intentional about which conferences or conventions you go to. Time is your greatest asset and I don’t know about you, but as a business partner, husband, father of 2.5 kids, civic leader, etc. I do not have the luxury of poorly investing my time. Frankly, neither do you. So grab your pen and take notes.

Step 1

Once you have the correct learning opportunity chosen, see if you have any relational connections to the people running the event (as far in advance as possible). If you do, reach out to them and see if you can volunteer!

Wait! You’re implying that I pay for the conference, transportation and stay accommodations; and then volunteer my time on top of that?

Sorry, I meant to be more explicit. No, I’M NOT IMPLYING IT, I AM PRESCRIBING IT. I have employed this principle of giving back for about the past 10 years and when I can volunteer I ALWAYS get more value from the conference.

How so? That really seems like public school math.

Volunteering forces me to be fully present. And also decreases the likelihood that I’ll waste my time avoiding people that I don’t know. I’m simply creating a process that will keep me on point. I don't have the opportunity to get cold feet, bale out, or hide in the back because I don’t know anyone. When you volunteer you may be behind the scenes, but you are on the front line. Inevitably you will intersect with other great people. That was my experience with this conference. I was fortunate to be able to volunteer and every single staff or volunteer I worked with was better than me! I learned a ton and it was awesome.

Step 2

Whether or not I can volunteer, I set a loose agenda and create metrics so that I can maximize my time. For instance, I want to meet an “X” number of people. I want to ask "X" question(s) to each of the different speakers. Do this before going to the event, write them down with your quality pen, in your Moleskine (or quality-made) notebook that you'll bring to the event. This way you’ve had plenty of time to prepare the best possible agenda, success metrics, and most helpful questions.

Step 3

I show up early and leave late. That is pretty self-explanatory but takes some practice so that you’re not the creepy, silent person standing in the back while most other people are gone. The truth is that I’ve had some of my best conversations (and friendships) spring from this practice. Muster was no different. I spoke with speakers and VIP guests because I was patient and prepared. The key is to have your previously prepared questions ready.

Implementation of Conference Content

Step 4

Finally, at the end of the conference, I scheduled a two-hour block to carefully choose my “VFOs” and work to implement learning into my life within the “Thirty Day Rule”. This final step is something that I designed based on two respective practices that I learned from different CEOs that I have worked for.

  • VFOs are my Very Few Objectives. I don’t need to get into the science of why you can only excel at five or fewer objectives at once. If you didn't know this, go read Grit by Duckworth or research Warren Buffett's 5 priorities rule.

  • The Thirty-Day Rule is a healthy counterbalance of time and space. You need to hustle and wrap up any actions that came from the learning opportunity before your momentum runs its course and the concepts escape your mind.  

Above is a picture of my 30 Day VFOs.

Closing Word

God willing I will be going to Muster 2017. However, my planning is beginning now! Why? For starters, our third kiddo is due four weeks prior. I’ve already begun negotiations with my better half. Most likely I will postpone the two other conferences I was considering going to so that I can participate in Muster 2017.

Wow, that seems a bit extreme. Why?

The bottom line, I am training to be the best. I aim to be the most helpful and connected leadership coach in Seattle. So rubbing shoulders with other leaders, talking through life, leadership, and battle-tested growth principles will help me achieve that objective. 

Muster 001 was not only about the quality of people that I would meet. It was not just because the conference content was (and I’m certain will continue to be) so rich. It was not because I like getting up before the sun to do PT with 300 other leaders. It’s not because I am a better person now after learning how to take Extreme Ownership of every area of my life and leadership. Or even because I learned that I need a perpetual ego check (though I do!).

IT IS because of all of those ingredients combined together. Let’s remember that the sum total of the whole is worth more than its parts so Get After It!

Pulling for you,

Alan Andersen

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The Top 10 Tips to Becoming a Master Listener

Alan Andersen

Active, empathetic listening plays a crucial role in good communication. By tuning into others, we avert misunderstandings and mistakes and we strengthen our business and personal relationships. Yet most of us really don't listen effectively. We're taught how to read, write and speak, but rarely how to listen. The good news is that listening skills can be learned, practiced and mastered. Poor habits can be changed. Here are ten tips to improve your listening skills.

Your Coach,

Shandel

The Top 10 Tips to Becoming a Master Listener

1. Start observing your own and other people's listening habits.

Ask yourself what it feels like when someone really listens to you and, conversely, when they don't.

2. Stop talking!

You can't talk and listen effectively at the same time. Spend only 20 percent of the time talking and 80 percent listening.

3. Be present and patient with the speaker.

Don't interrupt. Avoid mentally preparing your response or rebuttal while the other person is speaking.

4. Listen with empathy.

Put yourself in the other person's place so that you can understand the speaker's point of view.

5. Let the speaker know you're really listening.

Maintain good eye contact and nod or shake your head occasionally. Your body language gives the speaker clues about whether or not you want to hear what they're saying.

6. Identify your red flag words and hot button topics - those that really get under your skin.

Being aware of them will help you avoid distorting the speaker's message or shutting down. When you close your mind, you take the risk of missing something important.

7. Eliminate external distractions.

Avoid noisy restaurants or sites that are too hot, cold, windy, or uncomfortable. Move to another location in your office or at a reception if you're having trouble hearing.

8. Keep background noise to a minimum when trying to listen to someone on the telephone.

Turning magazine pages, shuffling papers, or clicking computerkeys sends a signal that you're only half-listening.

9. Practice listening by paying close attention to speakers on television.

Listen to those who are giving speeches rather than just sound bites.

10. Create a checklist of listening habits you want to change.

Develop an action plan for changing specific habits each week. Practicing good listening habits will help you become a master listener.

About the Submitter
This piece was originally submitted by Dee Helfgott

 

 

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QUESTIONS LEADERS SHOULD BE ASKING THEMSELVES

Alan Andersen

My good friend Dave Kraft sent this via his blog and I immediately thought of 10 people I wanted to send it to. Which always means I need to read it again and apply it to myself first.

Take a few moments to honestly answer these questions about yourself.  Now are you ready for the real challenge? Send them to the honest people on your team.  We invite you to follow our blog and receive leadership tips and other great coaching.

QUESTIONS LEADERS SHOULD BE ASKING THEMSELVES

Is anger at the root of how I lead people?  Many leaders are fueled by anger. It comes out in the way they treat people.

Am I motivating or manipulating the people I lead?

Do I feel I have to have an opinion or position on every issue, or can I, in humility, say I don’t know?

Am I okay with others on my team receiving credit without me being mentioned?

Do I have the courage to disappoint some people by not doing what they are expecting or demanding?

Am I willing to learn from anybody, at any time, on any subject? Am I truly teachable?

Am I secure enough to be wrong and admit it, instead of playing the blame game or making excuses?

Do I give loyalty (as well as demand it) from those I lead?

Am I willing to defer to a better idea or does it always have to be my-way-or-the-highway?

Your Coach,

Shandel

 

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Getting Things Done (GTD)

Alan Andersen

If you're like me, you learned about David Allen's GTD method about 10 years ago. While not an early adopter (since GTD was published in 2002) there was still some geeking out on this new productivity method.

Then there are a number of you who don't care. You don't need a method for GTD. You just put your head down and get things done. No need for tricks, tips or frills. (Boy, do I envy you!)

Regardless of where you land on either side of the conversation, I want to highlight the imperative key to unlocking productive action. Namely, Clarity.

Okay, Alan. Clarity seems like a broad concept to state as "the key" to GTD.

I'll clarify by sharing a familiar scenario:

  • Manager hires new team member that has industry experience, but from a different culture and business approach.
  • On-boarding ensues and new hire is given information about company culture, industry approach, and his/her responsiblity.
  • Post on-boarding new hire is expected to get after it.
  • In the first two to four weeks, the new hire is scrambling to keep learning. Working to grasp company tools, tactics, contacts (internal and external), culture, etc.
  • In the first two to four months, the new hire is feeling tired, colleagues may feel like he/she is not pulling their weight, and the direct manager is likely unclear why the new hire seems to be producing "so little".

Let's end the scenario right there. While we could go on let's get straight to the solution.

The Key to GTD

The missing clarity that I was highlighting early is this. As leaders, we must understand our personal wiring, have sharp tools, but most importantly get REALLY clear on communicating expectations

What does that look like practically?

Good question. The foundation of GTD is having...

  1. A clear understanding of the objective(s)
  2. Proficiency to prioritize said objective(s) in order of importance
  3. Competency to accurately execute action

I really like how the military has modeled this for us. They make it even more simple. Prioritize and Execute.

Quality GTD Leadership

My point here is that most of the time we get caught up with someone not GTD in the same manner that we do. Or a person prefers different tools than we like. The reality, as the leader, is that our job is to make crystal clear what the concrete expectations are. 

Are we so clear that when a team member begins to "drop the ball" there is no doubt that you set them up for a "Win"? Or is there reasonable doubt that they were not given a fair shake in GTD. Much of the time we burn through employees because we deem them unsuitable for a job when in reality they were never given the clarity they needed to be successful.

Once we're crystal clear in communication, setting concrete expectations, etc. Then we will adequately know if someone is not a good fit. Instead of throwing the baby out with the bathwater.

Do you disagree with my GTD assessment?

I welcome feedback or even pushback!

Pulling for you,

Alan Andersen

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Opportunity; The Cornerstone of Accomplishment

Alan Andersen

I love that quote from Jordan! That's saying a lot since Earvin "Magic" Johnson is my favorite basketball athlete of all time. But Jordan encapsulates the reality of what winning really is. Regardless if you're into sports or not, the spirit of Jordan's quote should ring true for any leader. 

I want to highlight what the cornerstone of winning is. Namely, opportunity.

Interesting, I would have thought it was Jordan's unmatched work ethic and talent. Why is "opportunity" so significant?

Opportunity is more than significant, opportunity is imperative. Think about this, what would Michael Jordan's life (or his quote) have been like if he had been born in 1863 instead of 1963?

Enter Opportunity

Of all of the things that we work to control, our time, energy, effort, relationships, career, health, etc. one of the biggest things that we can not control is opportunity. Yes, we can position ourselves to align with possibility or a "lucky break". But in its simplest form we can not control opportunity.

In other words, you and I did not choose when we were born. We had no say in the family-system that we grew up in. The era of life was not on a menu of options that we chose. You did not determine how much or little hair you would have.

Okay, I see what you're saying but help me connect the dot to its importance.

To be clear, I'm not saying you should be experiencing some life-altering "a-ha" moment (but maybe). I am implying that there needs to be a high level of awareness that in some way, shape or form you need to understand that you can only control so much.

When your life aligns to success. When you meet your ideal partner. When you experience break through...be sure to pause and experience gratitude for the opportunity to "win".

Top of Mind

That's it. Its simple, I know, but we must remember that you and I are going at warp speed (or at least we would if we could!). As we are pushing hard, fast and forward there is a gravitational pull to look at ourself and feel satisfied with all that we have accomplished. All that we have completed. Think, "Look at how well I am moving the needle"!

Let's be prepared to win, no doubt. In fact, I regularly (and quasi-kiddingly) say:

There are only two things in life: (1) Winning and (2) Winning.

However, keep top of mind that winning would not be possible if you were not granted the opportunity to accomplish your goal. When you create space to remember this fundamental reality, you will be a naturally grateful person. 

Pulling for you,

Alan Andersen

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The One Question you Should be Asking

Alan Andersen

There is a relatively short list of people who have had direct and personal influence on my life like Dave Kraft! He is a man who is a living definition of how Shandel Group defines leadership. All the more, he has stood the test of time. Now in the latter part of his life, he is leading and loving people very well.

Today we are honored to share a recent write-up Dave did on determining priorities.

Enjoy!

Alan Andersen

As a leader, you need to regularly ask yourself this question!

What Is The Most Important Thing I Should Be Working On Right Now?

What are the most important things I should be working on…

  • This day
  • This week
  • This month

Not what is…

  • The easiest thing
  • The urgent thing
  • The most fun thing
  • The coolest thing
  • The what-I-most-feel-like-doing thing
  • The keep-people-off-my-back thing
  • The keeps-nipping-at-my-heels thing
  • The what-will-make-me-popular thing

But what is... The Most Important Thing?

The most important thing as it relates to your mission, your purpose, your vision, your gifts, your calling, your capacity, your job description and your deadlines.

It was Peter Drucker who said, “Efficiency is doing things right, but effectiveness is doing the right things.” As a leader you want to be more about “effective” than “efficient.” You can be extremely efficient at things that really don’t matter in the long run. Many leaders are proactive rather than strategic in how they make their decisions and use their time.

Ask yourself at the beginning of a week: What are the 5-10 most important things that you need to accomplish this week?

Ask yourself at the beginning of a day: What are the 3-5 most important things that you need to accomplish this day?

Then, stick to those identified items. Don’t distract yourself with things of lesser value and importance, and don’t allow others to pull you off mission, unless what they are asking is truly of greater value than what you had originally planned to do.

This is one of the most helpful, practical things I have learned in my 45 years of pastoral ministry.

Don’t let the winds of other people’s demands and your own inner compulsions drive you onto a reef of frustration. Paraphrased from: "Tyranny Of The Urgent" by Charles E. Hummel.

Do all of this in total dependence on Jesus as you seek to be led by him, empowered by him and honor him.

--Special thanks to Dave Kraft for sharing his wisdom with us. This was originally posted on www.davekraft.org

 

 

 

 

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Ten-ish Must-Read Books

Alan Andersen

Tremendous (as Charlie was often called) was spot on, at least in my experience. About this time 5 years ago, I had just been invited to join the Executive Team at a franchisor HQ in South Seattle. I had been training and equipping small business owners and their teams to scale and grow quickly. Doing well in that role, I got my break!

Learning to Grow

At that time I was literally practicing (albeit imperfectly) skills and tools that I had learned two years previously at an off-site training day led by Shandel. When I first learned about her process, it was vital pivot in my formation as a leader. By the end of the training, I made my way through a long line of people to personally express my gratitude for her wisdom and ask to keep in touch!

Little did I know that her training was to be the training ground for healthy leadership. And that Shandel taught me to bring #nextlevel action every day as a new member of the Executive Team.

How did you fare in your first executive level role?

Well, in addition to skillfully wielding the tools Shandel equipped me with, I dove head first into the books. I began forming new friendships with the likes of Bob Burg, Jim Collins, Stephen Covey, Mark Sanborn, Pat Lencioni, etc. I was so hungry to grow. So in large part, thanks to Shandel and a diverse group of humble, phenomenal authors, I was able to add more value than I was taking in return.

Asking the Right Question

Now fast forward to today, in which a day does not pass without being asked one of three questions.

  1. What are you reading right now?
  2. What book would you recommend for "X" situation?
  3. How do you choose the books you're going to read?

While these are good questions, I usually ask a clarifying question to get to the root of the ask. I typically want to know "why". In other words, I'll say, "Will you help me understand why you're asking and what you hope to gain?"

Previously I've taken the baited question hook, line, and sinker. So eager to "help" I would take a question at face value and unknowingly give a less than helpful response. Yes, I answered the question, but did I really serve the person to the best of my ability?

Wait, that doesn't necessarily compute. Will you put your point another way?

The value of really helping someone is partnering in a way (whether in word or action) that you actually serve them in the best way possible for them. In other words, give a man a fish, and you feed him for a day. Teach a man to fish, and you feed him for a lifetime. (Chinese Proverb)

I share all of this as a qualifier before listing what I believe to be the top ten-ish books* that everyone should have to read. Primarily because the real X factor is what do you most need to learn and grow in (as all of us are in perpetual need of growth whether we realize it or not!). It's more about where you're at versus what has worked for me that you now hope will work for you.

Bottom line, unless you have a high level of personal awareness, understanding where you need to learn and grow, then stop what you're doing and figure it out. And, yes, we can help you do that too.

What Do You Need to Read?

For those of you who know where you're at and ready to be better, faster, smarter, more helpful, etc. Here is my list of the top books you should read if you want to learn and grow to be holistically healthy. 

  1. The Advantage by Lencioni
    • After reading this Shandel knew our firm needed an Organizational Health Coach. Ironically, when I read this book in 2014 I said that I was going to grow into an Organizational Health Coach. This book will help you learn how to measure what matters most so you can be a healthy organization, team, or small business.
  2. The Anatomy of Peace OR Leadership and Self-Deception both by Arbinger Institute
    • I love this book because of what it represents. In a word, alignment. The Anatomy of Peace is a great read that will help you learn how to do more of what you need to do, namely connect peaceably with humans. It deconstructs how to create alignment and health in your relationships.
  3. Collaborative Intelligence by Markova & McArthur
    • This book is especially helpful when it comes to figuring out your personal wiring. Clarifying how you hear, understand and communicate is imperative. This book clarifies collaborating with others in a fun and applicable way. If you're working with people or building teams read this!
  4. Extreme Ownership by Willink & Babin and QBQ by Miller
    • Now look, I get it. I shared two books. The reality is that these are different sides of the same coin. Extreme Ownership is vitally important. Equally imperative is QBQ. How so, you ask. These authors will share a perspective on life and leadership that you are unlikely to have. QBQ is 115 pages. Extreme Ownership is 320 pages. If you have less than an hour to read, start with QBQ but add Extreme Ownership to the list.
  5. The Go-Giver by Burg & Mann
    • If I could, I would recommend the ENTIRE Go-Giver series, but that would be a third of my Ten-ish must-reads in and of itself. The Go-Giver will help you understand how to add more value than you take in return and grow into a holistically healthy human. I have given more Go-Giver's away than any other book.
  6. Good to Great by Collins
    • This was the first business book that I was given by my girlfriend. I read the book and realized that I needed to marry Sarah... and eventually, I talked her into it! Collins brilliantly lays out what it takes to become great. And the truth is, it may not be what you thought. Although, this book uncovers just about every area of management, tactical planning, strategic thinking, and the list goes on. 
  7. How People Change by Lane & Tripp
    • This book is really great at simplifying the personal change process. It not a business or self-help book. It is primarily a faith-based book that focuses first on one's heart or attitude and then builds out the functional change process. To be clear, it is steeped in a faith-based approach to life and leadership. 
  8. Mindset by Dweck
    • Mindset helps you learn how to develop a growth mindset versus a fixed mindset (which like me, you likely have!). In so doing, you will be able to be a more fully present and helpful person, partner, parent, professional, etc. 
  9. Scaling Up by Harnish
    • This is a fun read! Well, fun providing you want to perpetually be learning, growing and becoming a more helpful leader, entrepreneur, manager, etc. Harnish and team help coach you on ordering your business priorities, focusing on what matters most and then scaling effectively. 
  10. The Seven Habits of Highly Effective People by Covey
    • This is a classic. I likely don't need to explain much here. If you want to increase your influence across the spectrum of life, including personally and professionally, start here. Learn to become proficient in all the areas of life that matter most.

I realize that I did not list some really quality and influential books. I would genuinely like to hear your thoughts on which book(s) are missing and why. If nothing else, you can look forward to reading Shandel's list of top books that is forthcoming!

Pulling for you,

Alan Andersen

*Listed alphabetically-ish

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Learning from Tesla | The Value of Clear Communication

Alan Andersen

We interrupt this broadcast with a special report... Okay, not really.

However, I just wrapped up a great meeting with a colleague in the Professional Training and Development world. As we discussed ways to engage and motivate people to growth, I was reminded of a sobering story about genius.

Namely that of Nikola Tesla. In this quick video (3 minutes, 20 seconds to be exact), I pass this genius' story along as a way to fuel your thinking about the value of clear communication.

 

Pulling for you,

Alan Andersen

 

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Cross-Learning Clarity

Alan Andersen

Like you, I want to become better.

Is my assumption off base? Do you want to get better?

I want to be better across the board! Better in my practice of faith, better in loving my family (meaning my wife and kids, which I wish someone would've told me are two very different responsibilities!), better as a professional, better in my participation of local civic duties, etc.

But why are we unable to quickly and significantly get better?

In a word, "clarity". Admittedly there are a number elements here, BUT the lead domino is “CLARITY”.  It truly boils down to clarity, or the lack thereof. Now, there is a clear link to priority and motivation. BUT that bleeds into a lack of uncertainty in how to pursue growth. We simply may not know why, where or even how to start the process.

So, where does one start, if they are serious about growth?

Thinking outside the box to jumpstart growth.

One of the most effective and "out of the box" ways I've learned to gain clarity (in various areas of life and leadership) is to practice Interdisciplinary or Cross-Curricular Learning. For the sake of simplicity, we'll call this Cross-Learning and I'll share a recent example.

I just finished a book about weight loss and personal organization, two things I have a pretty good grasp on. I chose to work through "Lose the Clutter, Lose the Weight" because I wanted to jumpstart my brain into thinking about fresh ways for hitting my targets and attaining my goals by subtracting something in my life. 

Alan, this is all fine and good. But I am more interested in how I can lead more effectively. And I certainly do not believe that I have extra space in my schedule to go research and find some sort of Cross-Learning subject to help me do that!

I get it, I'm here to help! 

A starting point for practicing Cross-Learning.

You may know that Malcolm Gladwell (author of best sellers like The Tipping Point, Outliers, etc)  has started a new podcast called "Revisionist History". It is a brilliant podcast that "will go back and reinterpret something from the past: an event, a person, an idea. Something overlooked. Something misunderstood." The most recent episode is called The Satire Paradox.

In this episode, Gladwell and team uncover a brilliant but very sad reality about Western Satirical Comedy. And even more amazingly, whether podcast crew realize it or not, they uncover 2 important lessons that you can take note of. Primarily to gain clarity and learn to be a more effective leader!

So if you are ready to sharpen your leadership skills, click the image below and engage in the Cross-Learning. Listen for the two subtle takeaways (though there may be more than just two).

Consider the following as you practice Cross-learning.

  1. How the general public critically think or process particular topics

  2. In light of this, how can you lead by communicating more effectively

Image via iTunes

Image via iTunes

Gaining Clarity Through Cross-Learning.

The two Cross-Learned takeaways that I took from Revisionist History are...

  1. If there is a lack of clarity in communication around a specific directive or discussion topic, your hearers are more likely to comprehend your topic as they want to hear it. Not necessarily as you intend for it to be understood. I.E. They will conform your message to meet their agenda. (A big pitfall in leadership!)

  2. When there is room for interpretation in directive or discussion topic, your people use energy that is intended for execution or implementation of directive. Inevitably wasting energy on thinking and therefore lose effectiveness in taking action or completion of said directive.

Do you agree? 

What were your takeaways from this Cross-Learning resource?

Pulling for you,

Alan Andersen

 

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How to Give Feedback that Actually Works!

Alan Andersen

This week, we are talking about constructive feedback. Here are some suggestions to help you get the conversation started with your team. Below, 13 entrepreneurs share some insight on how they communicate with their key people when they start sliding in their performance. 

In your own experience, what has worked for you? 

Your Coach, 


How to Give Your Employees Feedback That Actually Works: 13 Suggestions
BY YOUNG ENTREPRENEUR COUNCIL

Is a key staff member suddenly underperforming? Here's how to tell them the truth.

Your team can make or break your company. So what do you do when a valued employee isn't living up to expectations or performing to their full potential? Fourteen entrepreneurs fromYEC share the best ways to deliver constructive feedback or criticism.

1. Find out what it is about their job that isn't living up to their expectations.
Make the conversation about what that employee wants for his/her future. What type of career do they want? What do they think are their strengths and weaknesses? If you can frame it in a way that prioritizes getting the most out of their potential, they will be much more receptive to your concerns about their current productivity.--Simon Casuto, eLearning Mind

2. Use the sandwich technique.
When you have to criticize someone for any reason, always say something nice to begin with, then provide a bit of constructive criticism before ending with something else positive. It works every time.--Bobby Emamian, Prolific Interactive

3. Use the "2 ears, 1 mouth" approach.
My granddad advised, "You've got 2 ears, 1 mouth. So listen double." First, ask the employee to self-evaluate. Their answer tells you if they're honest or delusional. Many times they'll suggest a solution. They'll commit to an internal solution far more than anything you'd suggest. When it's my turn, I commend one thing they feel they're doing well. Then I dig in with where they must improve. -Joshua Lee, StandOut Authority

4. Schedule reviews regularly so issues don't build up.
We have a review cycle that takes place every 6 weeks. These reviews are a free back-and-forth exchange about how things are going, what's working and what's not. The frequency makes sure that strong relationships grow and no small issue has time to evolve into something larger.--Robert J. Moore, RJMetrics

5. Understand the roadblocks they're facing first.
Your lowest performing employee may not actually be the weakest link within your firm. Before offering advice, listen carefully to what may be hindering true productivity. Help eliminate those roadblocks, then see if performance has changed. If so, then you avoid an awkward conversation which challenges a person's worth. If not, then you may directly diagnose and address the problem.--Firas Kittaneh, Amerisleep

6. Get personal.
Talk to employees on a human level and refer to a time in your own career where you received similar feedback. We all make mistakes and have personal growth opportunities, and sharing your own experiences with the employee can soften the message and get the discussion focused on improvement.--John Tabis, The Bouqs Company

7. Begin with a positive.
The person has to be doing something right. Initiate the conversation with that, and follow with an "and" rather than a "but." For example: "Alex, you're doing a wonderful job managing the client database, and I'd like to see you take more initiative to solicit updates for it." This approach will put the employee in the right frame of mind (i.e. nondefensive) to receive the feedback. -Alexandra Levit, Inspiration at Work

8. Split the ownership.
At RTC, we're known for our interventions. When someone has a blind spot that is not serving them, our clients, or our company, we have a responsibility to make them aware and then challenge them to engage in coaching to overcome the issue. We split the ownership by saying, "This is going to be awesome for both you and the company." And we offer to split the cost of the coaching. Works every time.--Corey Blake, Round Table Companies

9. Reiterate their importance to your business.
A common tactic most people use is leading in with one positive for every negative comment, which is always helpful. I think it's a good idea to take it one step further and reinforce that they're part of the team, and everyone is working toward the same goals. This can prevent them from feeling singled out.--Daniel Wesley, DebtConsolidation.com

10. Be clear from the get-go about expectations.
Be clear about what you expect from your employees from the beginning. A lot of disappointment can be avoided if everyone is on the same page. When you do need to deliver constructive feedback, be honest and straightforward about it, understand where they are coming from and create an action plan with them to improve it. No one benefits if you don't respond promptly when you're disappointed.--Basha Rubin, Priori Legal

11. Give specific details about the impact of their actions.
People always wants to know where they stand, whether good or bad, so they can focus more on what they're doing right or wrong. But delivering the news is key. Try to word it in a way where the job they're doing is letting their teammates down and putting more pressure on others. Give specific details so they clearly understand.--Michael Sinensky, Village Pourhouse

12. Make it about us, not them.
Most likely, if a good employee isn't living up to expectations, you as a leader haven't provided them a clear path to the goal. So take some responsibility and make it a "we" conversation with them. How can we work together to fix these problems? How can we make the end goal clear and work together to get there? They will be more receptive to change, plus you'll learn something and become better too.--Kyle Clayton, Better Creative

13. Whatever you do, don't sugarcoat it.
If an employee is not performing, it is your duty to clearly communicate your exact expectations and discern the nature of the issue. If you did your job and hired the right person it could be something else, personal or professional. But if you decide to let the person go, be sure to do so with respect and dignity. How you treat people who have been promoted out will have a direct impact on morale. --Joseph DiTomaso, AllTheRooms

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The Value of Personal Accountability

Alan Andersen

A number of our clients are experiencing renewed energy and unexpected team cohesion as we've been equipping them on the practice of personal accountability this year. This is music to our ears!

For those of you unfamiliar with this concept, we'll review why the Value of Personal Accountability is significant. For those of you familiar personal accountability from our Q2 post, this will be a helpful refresher. Let's begin with a question... 

Have you noticed that we live in a day and age where a low level of self-awareness is normal? You’ve probably heard employees say things like, “I can’t believe I didn’t get the promotion!” or “I had no idea that my communication style was irritating.” What is the cost of this detrimental disease?

 So what is the antidote to lost productivity? Personal Accountability

Can Be LearneD


The primary way to combat this shortfall is to adopt the practice of taking responsibility for our own situations, challenges, choices, emotions, and results.
 
Where personal accountability is lacking, it can be taught and learned. It’s not rocket science. It simply takes diligent training and commitment.
 
It all starts with asking “proactive questions.” Proactive questions are at the root of personal accountability. The Shandel Group specializes in this training. We can help you, your team, and your leadership grow into personally accountable people.

Undermining Confidence

 
So where do we start? Start by looking in the mirror! Personal accountability starts with “me.”
 
Think about it. Most people attempt problem-solving or troubleshooting by looking at everyone else first. They typically ask what Miller calls "incorrect questions" and we call "Reactive Questions".

Reactive Questions:

  • Why did they do … [fill in the blank]?

  • When is that team going to … [fill in the blank]?

  • Who missed their numbers this month?

These may seem straightforward enough. However, people who initiate questions like these are functionally isolating themselves from a sustainable solution. To illustrate this, let’s pull the thread on these types of questions, looking at the intended outcome and see just how these harmful reactive questions look when illuminated from this new vantage point.


“Illuminated” Reactive Questions:

  • I am the victim here — why did they do … [fill in the blank]?

  • I don’t want to procrastinate, but when is [fill in the blank]?

  • I will blame the real culprit — the one who missed their numbers!

Can you see how these types of questions undermine trust and instill a lack of confidence within your organization and people? 

Becoming the Change


Instead, we can learn to ask “proactive questions,” the antidote to a lack of trust — the accelerant for how to grow relational equity with your people and implement productive action.


Proactive Questions:

  • What can I do to help?

  • How can I best support … [fill in the blank]?

  • How can I help the team hit our numbers?

When we switch our focus to asking proactive questions, we begin eliminating bureaucracy and we lead by example — regardless if you’re the leader, manager, or an entry-level employee. You are a leader when you exemplify personal accountability.
 
You and I begin to be the change that we want to see in our company, not to mention overtime we will begin to save time and money and eliminate unhealthy stress by helping people to thrive.
 
The practice of asking proactive questions will empower you and your people to stop playing the unnecessarily common blame game. You’ll be equipped to work collaboratively and accomplish more together. Remember, it is a practice. We must commit to making proactive questions a habit.
 
Is it time to invite Shandel Group to help lay the groundwork for your team or organization to learn the value and practice of personal accountability?

 

Pulling for you,

Alan Andersen

 

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Trust AND Verify

Alan Andersen

Would anyone actually say that "Trust" isn't valuable? I doubt it, however, I find that most Leaders, Managers and Front-line staff don't pause long enough to realize many of their individual or organizational issues are due to lack of trust.

Instead of realizing the power of mutual trust and working to create space for trust to grow, we skip past the interpersonal effort and jump straight to blaming. We accuse slim profit margins, poor performance and even lost productivity for our individual or organizational mistakes. This lack of trust is not merely corrosive, eventually it will sandbag you and your business from performing at its full capacity.

What's more is that in 2004 Stephen M. R. Covey discovered that the cost of complying with federal rules and regulations in the U.S. was right around $1.1 trillion! The essence of rules and regulations pertain to a fundamental distrust that people will follow implemented guidelines. Think about that within the context of your organization. What is the hard cost that you're paying because you don't have a culture of trust?

Okay, Alan. I get it, as the Leader I need to foster an environment that will allow trust to grow. What is the quickest route to growing a culture of real trust?

Great question! You may recall that President Reagan popularized an old Russian phrase, "Trust but verify". We will take our cue from President Reagan here and "Shandel" the concept 😉 ...

Instead of "trust but verify" we are going to replace the "but" with an "and". This important edit indicates that Leaders, Managers and Front-line employees are willing to begin trusting one another and agree to create the space to verify a job or project well done

The pushback we usually hear is that, "this 'Trust AND Verify' idea seems like semantics". However, I assure you that this not the case. This approach allows your people to more closely and more often see how KPI's are being achieved, not to mention an increased opportunity to give praise where praise is due because you're looking at deliverables together.

Well then, why are you highlighting the importance of a couple of conjunction words if it's more than semantics? We need a practical tool that will help our organization foster this culture of trust!

Agreed and much like setting expectations for a newly licensed driver, I want to make sure that we are on the same page for using this new vehicle for communication and action. In other words, unless we intend to earnestly commit to working "Trust AND Verify" into our cultural DNA from the top down, we will only poison what organizational health we do have. Merely announcing a new concept for getting things done but eventually forgetting the practice will be detrimental. 

Now that we share the same perspective for this concept and understand the importance of consistent follow through, I will share 5 steps* for cultivating organizational trust in the day-to-day tasks... 

5 Phases of Empowerment:

1) I do. You watch. We Talk.

2) I do. You help. We Talk.

3) You do. I help. We talk.

4) You do. I watch. We Talk.

5) You do. We Talk.

 

I'll close with this...

If you, your Leaders, Managers and Front-Line employees commit to practicing the healthy discipline of "Trust AND Verify" you will not only grow a strong culture but you will create a healthy organizational ecosystem.

We have found that when people (of all levels of responsibility) commit to this way of getting things done, job satisfaction and overall morale has grown exponentially! Do you have feedback on the "Trust AND Verify" approach to growing a culture of trust? Share with us what has or hasn't worked. 

Pulling for you,

Alan Andersen

*These 5 Steps are our adaptation from various leadership materials. The core concept however is not original to Shandel Group.

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Being The Very Best

Alan Andersen

 

Many sports media "experts" label Seattle Seahawk Head Coach Pete Carroll a "players coach". What is rarely discussed is why Coach Carroll get's this label.

Bottom line, Pete thinks differently.  

Okay, Alan, so what does that mean? 

Coach Carroll believes that his primary job is to help his people (players, coaches, staff, etc) be the very they can be. In other words, he rarely ever talks about winning. What he does focus on (and talk at length about) is being healthy, practicing healthy competition and performing at one's highest possible level!

What! Are you kidding me, 'He doesn't talk about winning!?'. Come on, his whole job is to win. Period. Lights out. Game over. And yet... Coach Carroll doesn't talk about winning BUT the Seattle Seahawks do indeed win.

At this point, I hope you're saying 'Tell Me More!'  

What is utterly profound and counter-intuitive about this philosophy is that it empowers Coach Carroll to make the main thing the main thing. Instead of getting caught in the weeds.

I'll restate this concept in vocational terms.  When we're working with a prospect client it is typical to hear the prospect organization or team say that they want what we call (internally) "The 3 P's". Namely...

  • Increased Profits
  • Better Performance
  • Greater Productivity 

This is completely understandable. In fact, at Shandel Group, we want that for our firm too!

However, what is usually forgotten is that "The 3 P's" are a byproduct of organizational health. Instead of a "magic training session" or "silver bullet conflict resolution" that fixes everything, what is needed is a healthy leadership mindset that focuses on "the main thing". 

"The main thing" will vary between department or organization, but what is consistent across the board is that leadership must engage and motivate their people to be the best that they can be. When you begin regularly empowering your employees then you will be on the right track toward enjoying the reward of "The 3 P's".

Fine, Alan, I get it. You're saying that I need to remember how Cause and Effect works.

That is precisely the first step. The second step is equipping your people to understand the same concept so that everyone is in alignment and working in tandem. Like Pete Carroll, you too can build and maintain a culture of high-performers that are healthy and want your organization to do well because they themselves are doing well.

What if I don't know where to start? 

I'll share 4 practices to help you jump-start your people to be their best selves

1. Lead by Example.

If you or your leadership are not modeling the culture you want in your organization then you might as well throw in the towel or better yet change. Remember, practice what you preach because your employees are a reflection of you and your leadership.

2. Foster a Growth Mindset.

If you don't know how to do this, call us ASAP, buy the book Mindset by Carol Dweck or better yet, do both.

3. Maintain clear lines of Communication.

Verify that everyone single employee, from entry-level staff to the C-Suite, is regularly and honestly communicating with an open mind.

4. Invest in People Development.

I recently had a conversation with a CEO who shared what the guest speaker of his executive business networking group shared. A recent study reflected on Millennial work patterns and found the average job tenure of a Millennial is around 14 months. Now regardless of how accurate that particular stat is, it accurately shows the hunger employees have to be personally and professionally aligned with the organization they are employed by. Investing in people development will help you learn what your employees care about and assist in their overall health. 

We have found, time and time again, that when you focus on overall personal and professional health, you will begin succeeding. Success, and winning for that matter, are a byproduct of right priorities. If you're still reading this, let's commit to keeping Coach Carroll's philosophy top of mind:

It's about being the very best you can be.

If you want to learn more about Pete Carroll's philosophy on life and coaching, check out this great interview on the Finding Mastery podcast.

Pulling for you,

Alan Andersen

 
 

 

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